Transportation Apps Promised to Eliminate Friction. But at What Cost?
In the vision of the “frictionless” city that is held by many in tech, where virtually every city service, human interaction, and consumer experience is to be mediated by an app or digital service that not only cuts out the need to deal directly with another human but places technology at the heart of those …
Transportation Apps Promised to Eliminate Friction. But at What Cost? Read More »